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Overview
A commercial bank operating 14 branches across the country was experiencing recurring infrastructure failures — UPS units going undetected until they failed during power outages, access control systems malfunctioning, and network switches going unsupported for extended periods. Maintenance was entirely reactive, with no schedule in place and no compliance records being kept.
The bank required a structured preventive maintenance programme to protect operational continuity, meet internal audit requirements, and reduce the frequency of disruptive incidents.
Challenges
- Reactive-Only Maintenance – No scheduled servicing meant failures were only discovered after they caused disruption.
- UPS & Power Risks – Battery health was not being monitored, exposing branches to data loss and system downtime during outages.
- Access Control Gaps – Entry systems and CCTV were not being regularly tested, creating compliance and security vulnerabilities.
- No Audit Trail – Audit teams had no documentation to demonstrate infrastructure upkeep, creating compliance risk.
Solution
Western Premium designed and implemented a structured preventive maintenance programme covering network infrastructure, UPS systems, access control, and CCTV across all 14 branches. A detailed service calendar was built, and all maintenance activities were documented against each asset.
- Scheduled Service Visits – Quarterly on-site maintenance visits to each branch covering all in-scope systems.
- UPS Health Checks – Battery testing, load assessments, and scheduled replacements before failure.
- Access Control & CCTV Servicing – Regular configuration checks, firmware updates, and functional testing across all entry points.
- Compliance Reporting – Monthly maintenance logs and exception reports provided to IT management and internal audit.
Results
- 67% Reduction in Infrastructure Incidents across branches in the first year.
- Zero UPS Failures during power outages following the battery replacement programme.
- Full Audit Compliance with documented maintenance records available for all internal and external reviews.
- Improved Branch Uptime with issues identified and resolved before they impacted operations.
Conclusion
The preventive maintenance programme transformed how the bank managed its infrastructure — moving from costly reactive fixes to a structured, compliance-ready service model. Western Premium continues to run the programme across all branches, providing regular reporting and proactive recommendations for infrastructure improvements.
